Digital Product Purchase and Download Policy
Digital Product Purchase and Download Policy | Urukyd Store
Welcome to Urukyd Store. To provide the best possible service and clearly explain how digital products, such as PDF files, are handled, please read the following terms carefully before completing your purchase.
Product Nature and Download
- Instant Delivery: All products available in the store are digital files in PDF format, ready to download or view immediately after payment is completed.
- Personal Use: When you purchase any file, you receive a license for personal use only. Reselling, publishing, or sharing the file with others is strictly prohibited.
- No Exchange or Cancellation Policy
- Nature of Digital Products: Since the products sold are non-physical digital files that can be copied and retained once accessed, orders cannot be cancelled, exchanged, or refunded after payment has been completed and the download link has appeared or the file has been viewed.
- Please carefully review the product description, contents, and details listed on each product page to ensure that the file meets your needs before purchasing.
Disclaimer and Technical Support
Urukyd Store is not responsible if a customer purchases the wrong file or fails to read the product description correctly.
If you experience any technical issue while downloading the file or opening the link, please contact the store’s technical support directly via WhatsApp or email. We will be happy to assist you and provide the file promptly.
Refund Processing Time in the Event of a Technical Failure
If a serious technical issue caused by the store prevents the customer from accessing the file entirely, and the file has not been downloaded or viewed, the order will be cancelled and the full amount will be refunded.
Refunds made through electronic payment channels may take between 24 hours and 5 business days to be processed.